Shipping &
Returns.

Made especially
for you.

Many Everything·Rein products are made to order. Instead of keeping large quantities of finished products sitting in inventory, your item is produced after your order is placed.

This means there is a production period before your order is handed over to the shipping carrier.

It also means that once production begins, changes or cancellations may no longer be possible.

From our makers
to your door.

Production Time

Most orders are produced within approximately 2–7 business days.

Production times are estimates and may occasionally be longer during holidays, high-volume periods, or due to circumstances affecting production.

Shipping Time

Shipping time begins after production is complete. Delivery estimates vary depending on the product, destination, fulfillment location, carrier, and shipping method.

Any delivery dates shown at checkout or in your order information should be considered estimates rather than guaranteed delivery dates unless specifically stated otherwise.

Tracking

When tracking is available, you'll receive tracking information after your order has been produced and prepared for shipment.

Tracking information may take some time to update after your shipping confirmation is sent.

Multiple Packages

Products in the same order may occasionally be produced at different fulfillment locations. Because of this, orders containing multiple products may arrive in separate packages and at different times.

When something
isn't quite right.

Returns & Exchanges

Because our products are made specifically for each order, we generally cannot accept returns or exchanges due to a change of mind or because the wrong size, color, or product option was selected when ordering.

Please review product descriptions, available options, and sizing information carefully before placing your order.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive an incorrect product, please contact us within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs showing the product and the problem. We may request additional photographs or information when necessary.

Once the issue has been reviewed and confirmed, we'll work with you to provide an appropriate replacement or refund.

Please Don't Send Items Back Without Contacting Us

If there's a problem with your order, contact us before attempting to return it.

In many cases involving a damaged or defective product, photographs are sufficient to review the issue and a physical return may not be necessary.

Let's get it to the
right place.

Incorrect Shipping Addresses

Please carefully review your shipping address before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the address, but changes cannot be guaranteed once an order has entered production or shipped.

Lost or Delayed Packages

Carrier delays can occasionally occur after an order leaves the fulfillment facility.

If your tracking information has stopped updating or you believe your package may be lost, contact us and we'll help investigate the shipment.

Marked Delivered But Can't Find It?

If tracking shows your package as delivered but you can't locate it, first check around the delivery location, with other members of your household, and with neighbors when appropriate.

We also recommend contacting the carrier directly, as they may be able to provide additional delivery information. If you're still unable to locate the package, contact us for help.