Refund Policy

Returns & Exchanges

Many Everything·Rein products are made to order. This means that an item is produced specifically after your order is placed rather than being pulled from pre-produced inventory.

Because of the made-to-order nature of our products, we generally do not accept returns or exchanges due to a change of mind, ordering the wrong size or color, or selecting the wrong product or product option.

Please carefully review product descriptions, sizing information, colors, and other available options before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.

When contacting us, please provide your order number, a description of the issue, and clear photographs showing the affected product and the problem.

We may request additional photographs or information when necessary to evaluate the issue.

If we confirm that the product is damaged, defective, misprinted, or incorrect, we will provide an appropriate resolution, which may include a replacement or refund.

Do I Need to Return a Defective Item?

Please do not send any product back to us unless you have contacted Everything·Rein and received return instructions.

In many cases involving damaged, defective, misprinted, or incorrect products, photographs are sufficient for us to evaluate the issue and a physical return may not be required.

Sending a product to an address shown on the original package does not constitute an approved return.

Wrong Size, Color, or Product Selection

Because our products are made to order, we generally cannot provide a refund, return, or exchange when the size, color, design, or other product option selected by the customer was incorrect.

Sizing can vary between products. Please review the size guide provided for the specific product before placing your order.

If you received a size, color, design, or product that is different from what you actually ordered, please contact us. This will be treated as an incorrect-item issue rather than a customer selection issue.

Order Changes & Cancellations

Orders may enter production shortly after they are placed. For this reason, we cannot guarantee that an order can be changed or canceled after checkout.

If you need to request a cancellation or change an order, please contact us as soon as possible.

If production has not yet begun, we may be able to make the requested change or cancellation. Once an order has entered production, cancellation or modification may no longer be possible.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error after placing your order, contact us as soon as possible. We will attempt to update the address when possible, but we cannot guarantee changes once production or fulfillment has begun.

Orders that cannot be delivered because an incorrect or incomplete address was provided may not qualify for a refund or free replacement.

Lost or Missing Packages

If your package appears to be lost in transit or tracking has stopped updating for an extended period, please contact us so we can review the shipment.

If tracking shows that an order was delivered but you cannot locate it, please first check around the delivery location, with members of your household, with neighbors when appropriate, and with the shipping carrier.

Contact us if you are still unable to locate the package and we will review the available shipping information with you.

Approved Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

After a refund has been issued, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

Processing times are controlled by the applicable financial institution and are outside of Everything·Rein's control.