Shipping Policy

Made-to-Order Products

Many Everything·Rein products are made to order. This means your product is produced after your order is placed rather than being pulled from pre-produced inventory.

As a result, orders generally require a production period before they are transferred to a shipping carrier.

Production & Processing Times

Most made-to-order products are produced within approximately 2–7 business days before shipment.

Production times are estimates and are separate from shipping and transit times.

Actual production times may vary depending on the product, fulfillment location, order volume, availability, holidays, or other circumstances affecting production.

An order containing multiple products may also have different production times for each item.

Shipping & Delivery Times

Shipping time begins after an item has completed production and has been transferred to the applicable shipping carrier.

Delivery times vary depending on the destination, product, fulfillment location, carrier, and shipping method.

Any estimated delivery date displayed on our website, during checkout, in an order confirmation, or in tracking information is an estimate unless expressly stated otherwise.

Everything·Rein cannot guarantee delivery on a specific date and is not responsible for carrier delays or other shipping delays outside of our reasonable control.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout before you complete your purchase.

Shipping rates may vary depending on the products in your order, destination, shipping method, and fulfillment location.

Any shipping charges applicable to your order will be shown before payment is completed.

Orders Shipped in Multiple Packages

Products within the same order may be produced at different fulfillment locations or become ready for shipment at different times.

As a result, an order containing multiple items may be divided into separate shipments. These packages may arrive on different days.

When tracking is available, separate tracking information may be provided for individual shipments.

Order Tracking

When tracking is available for a shipment, tracking information will be provided after the applicable product has completed production and shipped.

Please allow time for the shipping carrier to scan the package and update its tracking system. Tracking information may not update immediately after a shipping confirmation is sent.

Some shipping methods or destinations may have limited tracking availability.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your name, street address, apartment or unit number, city, state or region, postal code, and other applicable delivery information before completing your order.

If you discover an error after placing an order, contact us as soon as possible. We will attempt to update the shipping information when possible, but address changes cannot be guaranteed after an order has entered production or fulfillment.

Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Shipping Delays

Occasionally, shipments may be delayed due to circumstances outside of our reasonable control, including carrier delays, severe weather, holidays, transportation disruptions, customs processing, or other logistical events.

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us so we can review the available shipment information.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check the delivery location, surrounding areas, and with other members of your household.

When appropriate, we also recommend checking with neighbors and contacting the shipping carrier directly, as the carrier may be able to provide additional delivery information.

If you are still unable to locate your package, contact Everything·Rein and we will review the available information with you.

Lost Packages

If a shipment appears to have been lost in transit, please contact us with your order number.

We may need to review tracking information or obtain additional information before determining the appropriate resolution.

Damaged or Incorrect Orders

If an item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs showing the product and the problem.

For additional information regarding replacements, refunds, and eligibility, please review our Refund Policy.

VIEW REFUND POLICY →

International Orders

If international shipping is available to your destination, delivery times may be longer than domestic shipments and may be affected by customs processing.

Depending on the destination, international orders may be subject to customs duties, import taxes, fees, or other charges imposed by local authorities.

Unless otherwise stated during checkout, customers are responsible for any applicable duties, taxes, customs fees, or import charges assessed by the destination country.